Question 1

What do Branding or Corporate link mean in your Docsify Branding?

Accepted Answer

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL.

So branding gives you an opportunity to customize that URL. 
For example:
 
* Standard (by default) - "**present.docsify.net/..**"
* Brand - "**yourcompanyname.docsify.net/..**."
* Corporate - "**yourcompanyname.com/...**"

![1 (121696809199).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sBb10cwhGC/1.png)

Brand and Corporate URL settings are available for PRO plan only.

Question 2

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

**You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.**

![Screenshot_13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png)

❗️ Docsify is email tracker for teams, so it's helping team owners to see **the true picture of users' emailing performance**.

Question 3

How to check whether I set up custom domain for email and link tracking correctly?

Accepted Answer

If you have already read the article I think you have already set up your custom domain for email and link tracking.
So what next? You should check whether you did it properly:

**1.** Send a test email with a tracking link.
[You should follow these recommendations](https://help.docsify.net/faqs/how-to-test-docsify-by-your-own) because you should send your test email to your own email address.
**3.** Open your test email that you send and tap on the link and it should show you where the link leads.

![1 (121696809198).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ENWBzULgUw/1.png)

**4.** If it’s content.docsify.net/….. That means that you custom domain for link and email tracking doesn't work. 
[So you should re-check if you did everything from this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links)

If it’s your custom domain, that means that you made everything correctly.

Question 4

How to use Docsify's fast Text Shortcuts?

Accepted Answer

Do you write your emails out of repetitive pieces of text?
Use Text Shortcuts to insert text templates to the email message in seconds. It'll make your emailing process easier and faster.

**How to use text shortcuts:**

**1.** Go to the [Docsify admin panel](https://app.docsify.net/a/0/shortcuts)

**2.** Create your template and a shortcut. You can use a key word or even just a letter as a shortcut.

![8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png)

**3.** Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Question 5

Is Docsify free?

Accepted Answer

Lots of people ask us:

* Is it free?
* What happens once Free Trial expires?

Our answer: **Docsify is 100% Free**.

For the first 14 days, you get a Free Trial with all features included to the Pro plan:
![Screenshot_3.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/iGEQDDhFUi/Screenshot_3.png)

Once your Free Trial ends you’ll get a 100% Free Plan with some limitation.

![Screenshot_2.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/G0ebiErAVF/Screenshot_2.png)

Question 6

How to Update Docsify manually?

Accepted Answer

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.**

To do this:

**1.** Go to ***chrome://extensions/***

**2.** Enable "Developer Mode"

![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png)

**3. **Find Docsify extension

![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png)

**4.** Click on "Details"

![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png)

**5.** Click on "Update"

![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png)

**Once you update Docsify you get all new improvements and features immediately.**
![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

Question 7

How Docsify's email tracking works?

Accepted Answer

**Docsify allows you to track:**

* how many times your email was opened

* how many times links were clicked

* how many times your PDF file was viewed

* how many times other attachments were downloaded

![1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png)

* what devices it was opened/clicked from

* what geolocation it was opened/clicked from
![2 (29723649811).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fSZnmpzrTZ/2.png)

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

![3 (388).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TYfpVXdmPc/3.png)

Question 8

Docsify isn't displayed in Gmail

Accepted Answer

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png)

**1.** 👉 Try to reload Gmail/Gsuite page.

**2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled.

**3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

Question 9

How do I use Docsify with Zapier?

Accepted Answer

You can connect Docsify with thousands of other apps in a second.

**All you need is an API key to connect**.

You'll find it in the [Docsify's admin panel](https://app.docsify.net/a/0/settings/integrations)

![Screenshot_20.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3S4mr6Ec84/Screenshot_20.png)

Question 10

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

**1. Set up your custom domain for email and link tracking.**

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at [this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links)

Read [this article in our blog](https://docsify.net/blog/how-to-avoid-spam-folder-in-gmail/) to learn more about how to avoid spam filters.

**2.  Disable open/email tracking when you send your first email to someone.**

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options
![99fde801.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/A7OSobw8x6/99fde801.png)

**3. Don’t add huge images in your signature.**

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

**4. The Image/Text balance**

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain  **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

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