Q: How to use Docsify's fast Text Shortcuts?

Do you write your emails out of repetitive pieces of text? How to use text shortcuts: 1. Go to the Docsify admin panel 2. Create your template and a shortcut. You can use a key word or even just a letter as a shortcut. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png (8.png) 3. Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Q: How Docsify's email tracking works?

Docsify allows you to track: how many times your email was opened how many times links were clicked how many times your PDF file was viewed how many times other attachments were downloaded https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png) what devices it was opened/clicked from what geolocation it was opened/clicked from Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Q: How to get or request an invoice?

You can always get an invoice for each payment. How to get invoice: just go to the Billing page find an Invoice in Payment History click to a PDF link download it to your device if need be https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png (Screenshot_18.png) If you want to add or change something to your invoice please contact our team on mailto:support@docsify.net and we'll help you with it.

Question 1

How to cancel my subscription?

Accepted Answer

Sad to hear that you want to stop using Docsify’s Premium features 😢...

But if you want to cancel your subscription, you should:

go to the "Billing" page (https://app.docsify.net)
click on the "Cancel Subscription" button.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png (13.png)

You can always contact our team on support@docsify.net if you have any issues.

Question 2

How can non-gmail users work with Docsify?

Accepted Answer

You're not using Gmail or G Suite but still want to get the value using Docsify.

This is a quick guide for you.

(Here we'll use an Outlook email account as an example, but you may use this guide for any other email provider: Zoho, Hotmail, Yandex, and so on.)

Step #1Create a new Gmail account. For example - "name.yourcompanyname@gmail.com." Don't worry it's free.

Step #2

Step #3

Step #4

Please use a Google search if you need to find this data. For example, for Outlook you can find this data here.

Step #5

Step #6

And choose your Outlook email as default.

Step #7

Step #8

And choose your Gmail account.

That's it.

Question 3

Is Docsify free?

Accepted Answer

Lots of people ask us:

Is it free?
What happens once Free Trial expires?

Our answer: Docsify is 100% Free.

For the first 14 days, you get a Free Trial with all features included to the Pro plan:

Once your Free Trial ends you’ll get a 100% Free Plan with some limitation.

Question 4

How to check whether I set up custom domain for email and link tracking correctly?

Accepted Answer

If you have already read the article I think you have already set up your custom domain for email and link tracking.

1. Send a test email with a tracking link.You should follow these recommendations because you should send your test email to your own email address.3. Open your test email that you send and tap on the link and it should show you where the link leads.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ENWBzULgUw/1.png (1 (121696809198).png)

4. If it’s content.docsify.net/….. That means that you custom domain for link and email tracking doesn't work.So you should re-check if you did everything from this guide

If it’s your custom domain, that means that you made everything correctly.

Question 5

How to use Docsify's fast Text Shortcuts?

Accepted Answer

Do you write your emails out of repetitive pieces of text?

How to use text shortcuts:

1. Go to the Docsify admin panel

2. Create your template and a shortcut. You can use a key word or even just a letter as a shortcut.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png (8.png)

3. Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Question 6

How Docsify's email tracking works?

Accepted Answer

Docsify allows you to track:

how many times your email was opened
how many times links were clicked
how many times your PDF file was viewed
how many times other attachments were downloaded

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png)

what devices it was opened/clicked from
what geolocation it was opened/clicked from

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Question 7

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the Admin panel and then to the Settings/Notifications.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png (2 (29723649813).png)

If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

Question 8

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

1. Set up your custom domain for email and link tracking.

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at this guide

Read this article in our blog to learn more about how to avoid spam filters.

2. Disable open/email tracking when you send your first email to someone.

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options

3. Don’t add huge images in your signature.

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

4. The Image/Text balance

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

Question 9

How do I use Docsify with Zapier?

Accepted Answer

You can connect Docsify with thousands of other apps in a second.

All you need is an API key to connect.

You'll find it in the Docsify's admin panel

Question 10

How to get or request an invoice?

Accepted Answer

You can always get an invoice for each payment.

How to get invoice:

just go to the Billing page
find an Invoice in Payment History
click to a PDF link
download it to your device if need be

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png (Screenshot_18.png)

If you want to add or change something to your invoice please contact our team on mailto:support@docsify.net and we'll help you with it.