Question 1

How to manage notifications in Docsify?

Accepted Answer

When the recipient performs any actions you receive real-time desktop push notifications. Moreover, if you missed those notifications, you get the messages from Docsify with the same information on your email.

If it's no use getting all the notifications for you, you can make a choice of what to receive or not.

![1 (121696809197).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/a0jLJaaibY/1.png)

Question 2

How Docsify's email tracking works?

Accepted Answer

**Docsify allows you to track:**

* how many times your email was opened

* how many times links were clicked

* how many times your PDF file was viewed

* how many times other attachments were downloaded

![1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png)

* what devices it was opened/clicked from

* what geolocation it was opened/clicked from
![2 (29723649811).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fSZnmpzrTZ/2.png)

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

![3 (388).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TYfpVXdmPc/3.png)

Question 3

How to Update Docsify manually?

Accepted Answer

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.**

To do this:

**1.** Go to ***chrome://extensions/***

**2.** Enable "Developer Mode"

![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png)

**3. **Find Docsify extension

![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png)

**4.** Click on "Details"

![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png)

**5.** Click on "Update"

![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png)

**Once you update Docsify you get all new improvements and features immediately.**
![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

Question 4

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications.

![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png)

If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

Question 5

How to test Docsify by your own?

Accepted Answer

Tracking accuracy is one of the advantages of Docsify comparing to alternatives (If you still haven’t seen our article about why just email-open tracking suck, [take a look at it](https://docsify.net/blog/why-just-email-open-rate-really-sucks/)).
 
Not just because Docsify provides deep tracking, but also because we made lots of things to prevent spoiling statistics by your own opens and clicks as a sender.

**1.** Check, whether you installed [Docsify Chrome Extension](https://chrome.google.com/webstore/detail/docsify-free-email-tracke/gpdbfakhmggbimfdgikdnmffjonmmkfi/reviews?hl=en-US), if not, just install it

**2.** Check, whether you have Docsify icon above the settings button in Gmail interface. If not, check the #1 point, or disable other Chrome extensions that make an impact on Gmail interface (other email trackers for Gmail).
![Image 2020-05-29 at 1.26.40 PM.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/S8zkpmSShU/Image%202020-05-29%20at%201.26.40%20PM.png)

**3.** Compose your first email, add a test attachment (PDF) and insert a link
![12bf4ff9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/YKwvEUKTbO/12bf4ff9.png)

**4.** Send it to ANOTHER email ID (email address).

**5.** Open this email as a receiver from that ANOTHER email id, from another device and another Wi-Fi network (for example, from a mobile device and mobile Internet)

**6.** Click a link and open a PDF.

**7.** Close PDF.

**8.** Go to your main email account that you have used to send a test email, go to Sent Mail and click on Green Docsify icon.
![a2ce6b4e.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/kP1uVS5O1q/a2ce6b4e.png)

**PS.** If you had any issues while testing Docsify, or the tracking wasn’t accurate, please contact us at [mailto:support@docsify.net](mailto:support@docsify.net).

Question 6

How do I use Docsify with Zapier?

Accepted Answer

You can connect Docsify with thousands of other apps in a second.

**All you need is an API key to connect**.

You'll find it in the [Docsify's admin panel](https://app.docsify.net/a/0/settings/integrations)

![Screenshot_20.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3S4mr6Ec84/Screenshot_20.png)

Question 7

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

**1. Set up your custom domain for email and link tracking.**

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at [this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links)

Read [this article in our blog](https://docsify.net/blog/how-to-avoid-spam-folder-in-gmail/) to learn more about how to avoid spam filters.

**2.  Disable open/email tracking when you send your first email to someone.**

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options
![99fde801.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/A7OSobw8x6/99fde801.png)

**3. Don’t add huge images in your signature.**

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

**4. The Image/Text balance**

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain  **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

Question 8

What plan do I get during 14 days free trial?

Accepted Answer

Once you sign up:

👉 **You get 14 days of Pro plan for free**.

👉 You can invite **up to 50 users to your Docsify team**.

👉 Also, there is **no need to put your credit card data**.

![Screenshot_15.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/i1PvKQMxh4/Screenshot_15.png)

Question 9

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

**Sure, Docsify tracks every email you send to your recipients.**

![giphy (3).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dTL6psatOv/giphy%20%283%29.gif)

😕 But in some cases **the email open tracking** won't work, due to the special settings in different email providers (read more in the article [Why Just Email Open Rate Really Sucks](https://docsify.net/blog/why-just-email-open-rate-really-sucks/)). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:
* links clicks, 
* PDF files page-by-page views, 
* attachments downloads

Question 10

Docsify isn't displayed in Gmail

Accepted Answer

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png)

**1.** 👉 Try to reload Gmail/Gsuite page.

**2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled.

**3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

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