Question 1

First 5 steps to start getting value from Docsify after installing

Accepted Answer

Docsify supercharges your Gmail/Gsuite with lots of new opportunities and statistics. And now we gonna share with you Top 5 steps to start getting value from Docsify.

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Step #1

Once something happens with your email and content in it you’ll get detailed statistics directly in Gmail. (Note: Docsify tracks not only open but also link clicks and attachment views).

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Step #2Manage your Notifications about recipients activity

Once your recipients do any actions we alert you about it via email and desktop push notifications. Our recommendation is to set notifications due to your needs in Settings

Step #3Invite your co-workers to your Docsify account and get access to their email productivity statistics.

Using team analytics you can measure the team productivity over a particular period. You can see each employee's email productivity statistics to analyze the quality of their work in the outbound communication

Step #4Set up your custom domain to avoid spam filters.

If you use links in your emails, you may know that their domain’s reputation plays a vital role in email deliverability.

So if you use any email tracking tool, you should use a custom domain for links if you want your emails to avoid the recipient's spam folder and go straight to their inbox. You can exclude this negative impact on the deliverability of your tracking emails if you set up your custom tracking domain. Learn how to do it.

Step #5Create your first Text Shortcuts and forget about Copy Pasting.

You can create a template and use it in Gmail by typing the shortcut and pushing TAB key on the keyboard. Create your first template&shortcut in the Docsify Admin Panel

Question 2

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

1. Set up your custom domain for email and link tracking.

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at this guide

Read this article in our blog to learn more about how to avoid spam filters.

2. Disable open/email tracking when you send your first email to someone.

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options

3. Don’t add huge images in your signature.

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

4. The Image/Text balance

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

Question 3

How to manage notifications in Docsify?

Accepted Answer

When the recipient performs any actions you receive real-time desktop push notifications. Moreover, if you missed those notifications, you get the messages from Docsify with the same information on your email.

If it's no use getting all the notifications for you, you can make a choice of what to receive or not.

Question 4

How to cancel my subscription?

Accepted Answer

Sad to hear that you want to stop using Docsify’s Premium features 😢...

But if you want to cancel your subscription, you should:

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You can always contact our team on support@docsify.net if you have any issues.

Question 5

How to test Docsify by your own?

Accepted Answer

Tracking accuracy is one of the advantages of Docsify comparing to alternatives (If you still haven’t seen our article about why just email-open tracking suck, take a look at it).

Not just because Docsify provides deep tracking, but also because we made lots of things to prevent spoiling statistics by your own opens and clicks as a sender.

1. Check, whether you installed Docsify Chrome Extension, if not, just install it

2. Check, whether you have Docsify icon above the settings button in Gmail interface. If not, check the #1 point, or disable other Chrome extensions that make an impact on Gmail interface (other email trackers for Gmail).

3. Compose your first email, add a test attachment (PDF) and insert a link

4. Send it to ANOTHER email ID (email address).

5. Open this email as a receiver from that ANOTHER email id, from another device and another Wi-Fi network (for example, from a mobile device and mobile Internet)

6. Click a link and open a PDF.

7. Close PDF.

8. Go to your main email account that you have used to send a test email, go to Sent Mail and click on Green Docsify icon.

PS. If you had any issues while testing Docsify, or the tracking wasn’t accurate, please contact us at mailto:support@docsify.net.

Question 6

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.

Check your current plan in the Billing page

Question 7

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.

Question 8

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the Admin panel and then to the Settings/Notifications.

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If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

Question 9

Why Docsify's pricing is more profitable

Accepted Answer

Right now Docsify provides you with pre-set pricing bundles:

☑ Pro Personal (2 users included)

☑ Pro Team 10 (10 users included)

☑ PRO Team 25 (25 users included)

☑ PRO Team 50 (50 users included)

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Why is it cheaper?

For example:

1 Boomerang user per year = 10 Docsify users per year = $149

As you can see below, the new Docsify pricing is more profitable than others too:

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The more users you have the less you pay)

So you can use Docsify within your whole team (or even company) and save money.

Use cases that you may interest in:

☑ If you have 3 users on your team right now, you can buy the Docsify TEAM 10 plan (for $149 per year). It’ll still be cheaper than to pay, for example, for 3 individual users, using The Right Inbox ($213 per year). Moreover, you can keep growing your team up to 10 users without extra charges.

☑ If you use Docsify for yourself only, you can upgrade to the Docsify Personal plan that includes 2 users and keep using it for working and personal Gmail account for only $49 per year.

Question 10

How do I use Docsify with Zapier?

Accepted Answer

You can connect Docsify with thousands of other apps in a second.

All you need is an API key to connect.

You'll find it in the Docsify's admin panel