Question 1

How to cancel my subscription?

Accepted Answer

Sad to hear that you want to stop using Docsify’s Premium features 😢...

But if you want to cancel your subscription, you should:
* go to the "Billing" page ([https://app.docsify.net](https://app.docsify.net))
* click on the "**Cancel Subscription**" button.

![13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png)

You can always contact our team on [support@docsify.net](mailto:support@docsify.net) if you have any issues.

Question 2

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

**Sure, Docsify tracks every email you send to your recipients.**

![giphy (3).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dTL6psatOv/giphy%20%283%29.gif)

😕 But in some cases **the email open tracking** won't work, due to the special settings in different email providers (read more in the article [Why Just Email Open Rate Really Sucks](https://docsify.net/blog/why-just-email-open-rate-really-sucks/)). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:
* links clicks, 
* PDF files page-by-page views, 
* attachments downloads

Question 3

How to use Docsify's fast Text Shortcuts?

Accepted Answer

Do you write your emails out of repetitive pieces of text?
Use Text Shortcuts to insert text templates to the email message in seconds. It'll make your emailing process easier and faster.

**How to use text shortcuts:**

**1.** Go to the [Docsify admin panel](https://app.docsify.net/a/0/shortcuts)

**2.** Create your template and a shortcut. You can use a key word or even just a letter as a shortcut.

![8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png)

**3.** Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Question 4

What do Branding or Corporate link mean in your Docsify Branding?

Accepted Answer

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL.

So branding gives you an opportunity to customize that URL. 
For example:
 
* Standard (by default) - "**present.docsify.net/..**"
* Brand - "**yourcompanyname.docsify.net/..**."
* Corporate - "**yourcompanyname.com/...**"

![1 (121696809199).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sBb10cwhGC/1.png)

Brand and Corporate URL settings are available for PRO plan only.

Question 5

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

**1. Set up your custom domain for email and link tracking.**

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at [this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links)

Read [this article in our blog](https://docsify.net/blog/how-to-avoid-spam-folder-in-gmail/) to learn more about how to avoid spam filters.

**2.  Disable open/email tracking when you send your first email to someone.**

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options
![99fde801.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/A7OSobw8x6/99fde801.png)

**3. Don’t add huge images in your signature.**

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

**4. The Image/Text balance**

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain  **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

Question 6

Do you track email when my recipient forwarded it?

Accepted Answer

**Docsify doesn't show you whether your email was forwarded or not**

![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

Question 7

How to Update Docsify manually?

Accepted Answer

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.**

To do this:

**1.** Go to ***chrome://extensions/***

**2.** Enable "Developer Mode"

![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png)

**3. **Find Docsify extension

![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png)

**4.** Click on "Details"

![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png)

**5.** Click on "Update"

![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png)

**Once you update Docsify you get all new improvements and features immediately.**
![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

Question 8

How do I use Docsify with Zapier?

Accepted Answer

You can connect Docsify with thousands of other apps in a second.

**All you need is an API key to connect**.

You'll find it in the [Docsify's admin panel](https://app.docsify.net/a/0/settings/integrations)

![Screenshot_20.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3S4mr6Ec84/Screenshot_20.png)

Question 9

Does Docsify work in Gmail and G Suite only?

Accepted Answer

**Yes, Docsify works with Gmail/Gsuite interface only.**

❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)"

![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

Question 10

How to get or request an invoice?

Accepted Answer

**You can always get an invoice for each payment.**

**How to get invoice:**
* just go to the Billing page
* find an Invoice in Payment History
* click to a PDF link
* download it to your device if need be

![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png)

**If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

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