Q: How to use aliases with Docsify?

In order to use Docsify for the Gsuite aliases you need: 1. Create an alias: If you use Gsuite account, take a look at the article https://support.google.com/a/answer/33327?hl=en If you use other non-Gsuite providers, such as Outlook, Zoho, Yandex and so on, take a look at the article 2. Add Docsify to your Main account: Sign up on Docsify with the main Gmail account though the link https://app.docsify.net/auth/signup Install Docsify extension from Google chrome store Once you do this you will be able to use Docsify with all emails connected as aliases to your main account .

Q: How Docsify's email tracking works?

Docsify allows you to track: how many times your email was opened how many times links were clicked how many times your PDF file was viewed how many times other attachments were downloaded https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png) what devices it was opened/clicked from what geolocation it was opened/clicked from Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Q: How to use Docsify's fast Text Shortcuts?

Do you write your emails out of repetitive pieces of text? How to use text shortcuts: 1. Go to the Docsify admin panel 2. Create your template and a shortcut. You can use a key word or even just a letter as a shortcut. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png (8.png) 3. Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Question 1

How do I make sure my emails are not going to spam?

Accepted Answer

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam.

That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder.

1. Set up your custom domain for email and link tracking.

Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability.

To do that, take a look at this guide

Read this article in our blog to learn more about how to avoid spam filters.

2. Disable open/email tracking when you send your first email to someone.

Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score.

Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy.

To disable email tracking - just uncheck “Open” on tracking options

3. Don’t add huge images in your signature.

It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it.

4. The Image/Text balance

Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text.

We recommend having at least 100 words on 1 image

**5. Don’t actually spam from your main domain **

To not be detected as a spammer, try not to be a spammer :)

If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example:

“Docsify.net” - main

“Docsifyforsalespeople.net” - domain for cold outreach

Question 2

How to use aliases with Docsify?

Accepted Answer

In order to use Docsify for the Gsuite aliases you need:

1. Create an alias:

If you use Gsuite account, take a look at the article https://support.google.com/a/answer/33327?hl=en
If you use other non-Gsuite providers, such as Outlook, Zoho, Yandex and so on, take a look at the article

2. Add Docsify to your Main account:

Sign up on Docsify with the main Gmail account though the link https://app.docsify.net/auth/signup
Install Docsify extension from Google chrome store
Once you do this you will be able to use Docsify with all emails connected as aliases to your main account.

Question 3

How to set-up a custom domain for tracking emails and links?

Accepted Answer

Docsify tracks your email and links and shows you when your emails were opened and links were clicked.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/zeojEDueDJ/2.png (2 (29723649812).png)

To track your emails we need to:

Put 1x1 invisible pixel in Email
Convert your link into trackable one

Both pixel and the trackable link is connected to Docsify (the URL is content.docsify.net/pixel/….)

But you can make this URL totally custom for example - pxl.yourcompanyname.com.

As a result, you will get:

Better deliverability
Won’t be trapped as a Spammer due to the standard URL
Your recipients won’t know that you track them with Docsify

To do that and then check the Custom Domain with these steps:

(If the words "CNAME record" or "DNS settings" mean nothing to you or if you do not have any experience making changes to your domain DNS records you should email your registrar/system administrator and either ask for guidance or ask them to make the changes for you. Docsify does not have access to your domain records.

Here is a sample email that you can send to your registrar:

1. Create a new record for your domain. The Name/Host should be for example track.yourdomain.com

2. Setup a DNS CNAME record with value tracking.docsify.net in your subdomain's DNS settings

3. Wait 20-25 minutes

4. Go to DNS_CHECKER

5. Enter your Domain Name, choose CNAME, and push Search

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Kk7aLki7cN/3.png (3 (389).png)

If you get results where CNAME is equal to tracking.docsify.net, then go to step 7.

If CNAME isn’t still equal to tracking.docsify.net go step 6.

6. Wait for some time, and then back to step 5 again.

7. Go to Docsify Admin Panel/Settings/Tracking - https://app.docsify.net/a/0/settings/tracking

8. Put there a subdomain you’ve created

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dVnh8J5bhB/4.png (4 (445).png)

9. Click “SAVE”

Question 4

How Docsify's email tracking works?

Accepted Answer

Docsify allows you to track:

how many times your email was opened
how many times links were clicked
how many times your PDF file was viewed
how many times other attachments were downloaded

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png)

what devices it was opened/clicked from
what geolocation it was opened/clicked from

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Question 5

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png (Screenshot_13.png)

❗️ Docsify is email tracker for teams, so it's helping team owners to see the true picture of users' emailing performance.

Question 6

How to use Docsify's fast Text Shortcuts?

Accepted Answer

Do you write your emails out of repetitive pieces of text?

How to use text shortcuts:

1. Go to the Docsify admin panel

2. Create your template and a shortcut. You can use a key word or even just a letter as a shortcut.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bNCAkeDfg2/8.png (8.png)

3. Go to Gmail and insert Keyword to the message, press TAB key in the keyboard and your Text template will appear in the gmail message.

Question 7

How can non-gmail users work with Docsify?

Accepted Answer

You're not using Gmail or G Suite but still want to get the value using Docsify.

This is a quick guide for you.

(Here we'll use an Outlook email account as an example, but you may use this guide for any other email provider: Zoho, Hotmail, Yandex, and so on.)

Step #1Create a new Gmail account. For example - "name.yourcompanyname@gmail.com." Don't worry it's free.

Step #2

Step #3

Step #4

Please use a Google search if you need to find this data. For example, for Outlook you can find this data here.

Step #5

Step #6

And choose your Outlook email as default.

Step #7

Step #8

And choose your Gmail account.

That's it.

Question 8

How to cancel my subscription?

Accepted Answer

Sad to hear that you want to stop using Docsify’s Premium features 😢...

But if you want to cancel your subscription, you should:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png (13.png)

You can always contact our team on support@docsify.net if you have any issues.

Question 9

How can I disable tracking for special emails?

Accepted Answer

You can disable and enable email tracking on a global level and for a specific email.

1. When you compose an email and don't want to track it, just disable tracking in the Compose window.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png (4 (446).png)

2. If you want to change tracking options on a global level you should go to the "Settings" and choose tracking options by default

Question 10

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.