Question 1

Docsify logo is grey

Accepted Answer

**It means that Docsify is disabled for this Gmail/Gsuite account**.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**.

![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Question 2

What plan do I get during 14 days free trial?

Accepted Answer

Once you sign up:

👉 **You get 14 days of Pro plan for free**.

👉 You can invite **up to 50 users to your Docsify team**.

👉 Also, there is **no need to put your credit card data**.

![Screenshot_15.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/i1PvKQMxh4/Screenshot_15.png)

Question 3

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

![11 (11393079).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6xHEexYJ8b/11.png)

So basically you don't send attachments, you send trackable links that look like attachments.

![Screenshot_12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/QN3glJ5VJy/Screenshot_12.png)

Question 4

Does Docsify work in Gmail and G Suite only?

Accepted Answer

**Yes, Docsify works with Gmail/Gsuite interface only.**

❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)"

![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

Question 5

Do you track email when my recipient forwarded it?

Accepted Answer

**Docsify doesn't show you whether your email was forwarded or not**

![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

Question 6

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications.

![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png)

If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

Question 7

How Docsify's email tracking works?

Accepted Answer

**Docsify allows you to track:**

* how many times your email was opened

* how many times links were clicked

* how many times your PDF file was viewed

* how many times other attachments were downloaded

![1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png)

* what devices it was opened/clicked from

* what geolocation it was opened/clicked from
![2 (29723649811).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fSZnmpzrTZ/2.png)

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

![3 (388).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TYfpVXdmPc/3.png)

Question 8

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.
During the trial period you have all features of the PRO plan.

Check your current plan in the [Billing page](https://app.docsify.net/a/2/settings/billing)

![16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/nrIzOBJ24l/16.png)

Question 9

How can I disable tracking for special emails?

Accepted Answer

**You can disable and enable email tracking on a global level and for a specific email.**

**1.** When you compose an email and don't want to track it, just disable tracking in the Compose window.

![4 (446).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png)

**2.** If you want to change tracking options on a global level you should go to the "[Settings](https://app.docsify.net/a/0/settings/tracking)" and choose tracking options by default

![97ef045a.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/f8FqaEAfrp/97ef045a.png)

Question 10

Docsify doesn't work when "Conversation View" in Gmail is off

Accepted Answer

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.**

![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png)

**👉 To turn the Conversation View on you should:**

**1.** go to your Gmail account

**2.** click to the "Settings"

![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png)

**3.** choose the "General" tab

**4.** enable "Conversation Mode"

![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png)

In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

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