Nope! In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel. So, Docsify can show you statistics on emails sent with Docsify only. ![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Nope! In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel. So, Docsify can show you statistics on emails sent with Docsify only. ![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

**It means that Docsify is disabled for this Gmail/Gsuite account**. To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**. ![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

**It means that Docsify is disabled for this Gmail/Gsuite account**. To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**. ![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Sad to hear that you want to stop using Docsify’s Premium features 😢... But if you want to cancel your subscription, you should: * go to the "Billing" page ([https://app.docsify.net](https://app.docsify.net)) * click on the "**Cancel Subscription**" button. ![13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png) You can always contact our team on [support@docsify.net](mailto:support@docsify.net) if you have any issues.

Sad to hear that you want to stop using Docsify’s Premium features 😢... But if you want to cancel your subscription, you should: * go to the "Billing" page ([https://app.docsify.net](https://app.docsify.net)) * click on the "**Cancel Subscription**" button. ![13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png) You can always contact our team on [support@docsify.net](mailto:support@docsify.net) if you have any issues.

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam. That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder. **1. Set up your custom domain for email and link tracking.** Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability. To do that, take a look at [this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links) Read [this article in our blog](https://docsify.net/blog/how-to-avoid-spam-folder-in-gmail/) to learn more about how to avoid spam filters. **2. Disable open/email tracking when you send your first email to someone.** Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score. Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy. To disable email tracking - just uncheck “Open” on tracking options ![99fde801.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/A7OSobw8x6/99fde801.png) **3. Don’t add huge images in your signature.** It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it. **4. The Image/Text balance** Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text. We recommend having at least 100 words on 1 image **5. Don’t actually spam from your main domain ** To not be detected as a spammer, try not to be a spammer :) If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example: “Docsify.net” - main “Docsifyforsalespeople.net” - domain for cold outreach

If you use Email as one of the main communication channels with your clients and leads, you are afraid of being trapped in spam. That’s why Docsify made a lot to make your deliverability as high as it’s possible. So here are the steps you need to do to forget about Spam folder. **1. Set up your custom domain for email and link tracking.** Docsify inserts a 1x1 pixel in order to track emails, and if you’ll have your own domain name on it, Docsify’s domain won’t make any impact on deliverability. To do that, take a look at [this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links) Read [this article in our blog](https://docsify.net/blog/how-to-avoid-spam-folder-in-gmail/) to learn more about how to avoid spam filters. **2. Disable open/email tracking when you send your first email to someone.** Since in your tracked email there is 1x1 Pixel, Google and Gmail define that as an image and reduces the spam score. Note. If you had a conversation, a tracking pixel as an image makes a minimum impact on deliverability, but in your first email to someone, Gmail may consider this image (1x1 pixel) as something spammy. To disable email tracking - just uncheck “Open” on tracking options ![99fde801.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/A7OSobw8x6/99fde801.png) **3. Don’t add huge images in your signature.** It looks awesome, but huge images in signature make an influence on your deliverability. So try to avoid it. **4. The Image/Text balance** Gmail’s algorithms say that if you send a lot of images and no text you might be a spammer. So take a look at your emails and try to have a balance between images and text. We recommend having at least 100 words on 1 image **5. Don’t actually spam from your main domain ** To not be detected as a spammer, try not to be a spammer :) If you do cold emailing, the domain you use in your emails will be getting worse and worse day to day. So if you do cold emailing don’t use your own domains, use similar, for example: “Docsify.net” - main “Docsifyforsalespeople.net” - domain for cold outreach

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications. ![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png) If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account: ![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications. ![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png) If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account: ![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

**Yes, Docsify works with Gmail/Gsuite interface only.** ❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)" ![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

**Yes, Docsify works with Gmail/Gsuite interface only.** ❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)" ![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

**You can always get an invoice for each payment.** **How to get invoice:** * just go to the Billing page * find an Invoice in Payment History * click to a PDF link * download it to your device if need be ![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png) **If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

**You can always get an invoice for each payment.** **How to get invoice:** * just go to the Billing page * find an Invoice in Payment History * click to a PDF link * download it to your device if need be ![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png) **If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

It depends on your current plan. You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/) ![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

It depends on your current plan. You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/) ![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

**Docsify doesn't show you whether your email was forwarded or not** ![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.** To do this: **1.** Go to ***chrome://extensions/*** **2.** Enable "Developer Mode" ![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png) **3. **Find Docsify extension ![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png) **4.** Click on "Details" ![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png) **5.** Click on "Update" ![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png) **Once you update Docsify you get all new improvements and features immediately.** ![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.** To do this: **1.** Go to ***chrome://extensions/*** **2.** Enable "Developer Mode" ![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png) **3. **Find Docsify extension ![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png) **4.** Click on "Details" ![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png) **5.** Click on "Update" ![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png) **Once you update Docsify you get all new improvements and features immediately.** ![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

page 3 of 4

How can we help?

Can't find the answer?

What do you think of Docsify?

Can it track already sent mail and let me know if it is read?

Docsify logo is grey

How to cancel my subscription?

How do I make sure my emails are not going to spam?

How can I disable email and push notification?

Does Docsify work in Gmail and G Suite only?

How to get or request an invoice?

What kind of tracking is included in my plan?

Do you track email when my recipient forwarded it?

How to Update Docsify manually?