Question 1

How to check whether I set up custom domain for email and link tracking correctly?

Accepted Answer

If you have already read the article I think you have already set up your custom domain for email and link tracking.
So what next? You should check whether you did it properly:

**1.** Send a test email with a tracking link.
[You should follow these recommendations](https://help.docsify.net/faqs/how-to-test-docsify-by-your-own) because you should send your test email to your own email address.
**3.** Open your test email that you send and tap on the link and it should show you where the link leads.

![1 (121696809198).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ENWBzULgUw/1.png)

**4.** If it’s content.docsify.net/….. That means that you custom domain for link and email tracking doesn't work. 
[So you should re-check if you did everything from this guide](https://help.docsify.net/faqs/how-to-set-up-a-custom-domain-for-tracking-emails-and-links)

If it’s your custom domain, that means that you made everything correctly.

Question 2

Why Docsify's pricing is more profitable

Accepted Answer

Right now Docsify provides you with pre-set pricing bundles:

☑ **Pro Personal** (2 users included)

☑ **Pro Team 10** (10 users included)

☑ **PRO Team 25** (25 users included)

☑ **PRO Team 50** (50 users included)

![Screenshot_19.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3bnZvFey9N/Screenshot_19.png)

**Why is it cheaper?**
Take a look at the simple math.

For example:

**1 Boomerang user per year = 10 Docsify users per year = $149**

As you can see below, the new Docsify pricing is more profitable than others too:

![12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/CiRtPWXJsI/12.png)

The more users you have the less you pay)

So you can use Docsify within your whole team (or even company) and save money.

**Use cases that you may interest in:**

> ☑ If you have 3 users on your team right now, you can buy the Docsify TEAM 10 plan (for $149 per year). It’ll still be cheaper than to pay, for example, for 3 individual users, using The Right Inbox ($213 per year).  Moreover, you can keep growing your team up to 10 users without extra charges.

> ☑ If you use Docsify for yourself only, you can upgrade to the Docsify Personal plan that includes 2 users and keep using it for working and personal Gmail account for only $49 per year.

Question 3

Is Docsify free?

Accepted Answer

Lots of people ask us:

* Is it free?
* What happens once Free Trial expires?

Our answer: **Docsify is 100% Free**.

For the first 14 days, you get a Free Trial with all features included to the Pro plan:
![Screenshot_3.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/iGEQDDhFUi/Screenshot_3.png)

Once your Free Trial ends you’ll get a 100% Free Plan with some limitation.

![Screenshot_2.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/G0ebiErAVF/Screenshot_2.png)

Question 4

What do Branding or Corporate link mean in your Docsify Branding?

Accepted Answer

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL.

So branding gives you an opportunity to customize that URL. 
For example:
 
* Standard (by default) - "**present.docsify.net/..**"
* Brand - "**yourcompanyname.docsify.net/..**."
* Corporate - "**yourcompanyname.com/...**"

![1 (121696809199).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sBb10cwhGC/1.png)

Brand and Corporate URL settings are available for PRO plan only.

Question 5

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.
During the trial period you have all features of the PRO plan.

Check your current plan in the [Billing page](https://app.docsify.net/a/2/settings/billing)

![16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/nrIzOBJ24l/16.png)

Question 6

Does Docsify work in Gmail and G Suite only?

Accepted Answer

**Yes, Docsify works with Gmail/Gsuite interface only.**

❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)"

![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

Question 7

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.
So, Docsify can show you statistics on emails sent with Docsify only.

![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Question 8

Do you track email when my recipient forwarded it?

Accepted Answer

**Docsify doesn't show you whether your email was forwarded or not**

![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

Question 9

Docsify doesn't work when "Conversation View" in Gmail is off

Accepted Answer

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.**

![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png)

**👉 To turn the Conversation View on you should:**

**1.** go to your Gmail account

**2.** click to the "Settings"

![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png)

**3.** choose the "General" tab

**4.** enable "Conversation Mode"

![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png)

In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

Question 10

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

**You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.**

![Screenshot_13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png)

❗️ Docsify is email tracker for teams, so it's helping team owners to see **the true picture of users' emailing performance**.

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