Right now, the Dashboard shows all emails that you have been sent using Docsify. **You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.** ![Screenshot_13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png) ❗️ Docsify is email tracker for teams, so it's helping team owners to see **the true picture of users' emailing performance**.

Right now, the Dashboard shows all emails that you have been sent using Docsify. **You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.** ![Screenshot_13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png) ❗️ Docsify is email tracker for teams, so it's helping team owners to see **the true picture of users' emailing performance**.

Nope! In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel. So, Docsify can show you statistics on emails sent with Docsify only. ![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Nope! In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel. So, Docsify can show you statistics on emails sent with Docsify only. ![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.** ![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png) **👉 To turn the Conversation View on you should:** **1.** go to your Gmail account **2.** click to the "Settings" ![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png) **3.** choose the "General" tab **4.** enable "Conversation Mode" ![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png) In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.** ![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png) **👉 To turn the Conversation View on you should:** **1.** go to your Gmail account **2.** click to the "Settings" ![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png) **3.** choose the "General" tab **4.** enable "Conversation Mode" ![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png) In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

Once you sign up: 👉 **You get 14 days of Pro plan for free**. 👉 You can invite **up to 50 users to your Docsify team**. 👉 Also, there is **no need to put your credit card data**. ![Screenshot_15.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/i1PvKQMxh4/Screenshot_15.png)

Once you sign up: 👉 **You get 14 days of Pro plan for free**. 👉 You can invite **up to 50 users to your Docsify team**. 👉 Also, there is **no need to put your credit card data**. ![Screenshot_15.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/i1PvKQMxh4/Screenshot_15.png)

**Docsify doesn't show you whether your email was forwarded or not** ![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

Sad to hear that you want to stop using Docsify’s Premium features 😢... But if you want to cancel your subscription, you should: * go to the "Billing" page ([https://app.docsify.net](https://app.docsify.net)) * click on the "**Cancel Subscription**" button. ![13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png) You can always contact our team on [support@docsify.net](mailto:support@docsify.net) if you have any issues.

Sad to hear that you want to stop using Docsify’s Premium features 😢... But if you want to cancel your subscription, you should: * go to the "Billing" page ([https://app.docsify.net](https://app.docsify.net)) * click on the "**Cancel Subscription**" button. ![13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/gylE27udQY/13.png) You can always contact our team on [support@docsify.net](mailto:support@docsify.net) if you have any issues.

**You can always get an invoice for each payment.** **How to get invoice:** * just go to the Billing page * find an Invoice in Payment History * click to a PDF link * download it to your device if need be ![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png) **If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

**You can always get an invoice for each payment.** **How to get invoice:** * just go to the Billing page * find an Invoice in Payment History * click to a PDF link * download it to your device if need be ![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png) **If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL. So branding gives you an opportunity to customize that URL. For example: * Standard (by default) - "**present.docsify.net/..**" * Brand - "**yourcompanyname.docsify.net/..**." * Corporate - "**yourcompanyname.com/...**" ![1 (121696809199).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sBb10cwhGC/1.png) Brand and Corporate URL settings are available for PRO plan only.

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL. So branding gives you an opportunity to customize that URL. For example: * Standard (by default) - "**present.docsify.net/..**" * Brand - "**yourcompanyname.docsify.net/..**." * Corporate - "**yourcompanyname.com/...**" ![1 (121696809199).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sBb10cwhGC/1.png) Brand and Corporate URL settings are available for PRO plan only.

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications. ![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png) If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account: ![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications. ![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png) If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account: ![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

It depends on your current plan. You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/) ![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

It depends on your current plan. You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/) ![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

How can we help?

Can't find the answer?

What do you think of Docsify?

Can I delete emails from the dashboard?

Can it track already sent mail and let me know if it is read?

Docsify doesn't work when "Conversation View" in Gmail is off

What plan do I get during 14 days free trial?

Do you track email when my recipient forwarded it?

How to cancel my subscription?

How to get or request an invoice?

What do Branding or Corporate link mean in your Docsify Branding?

How can I disable email and push notification?

What kind of tracking is included in my plan?