Question 1

Docsify isn't displayed in Gmail

Accepted Answer

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png)

**1.** 👉 Try to reload Gmail/Gsuite page.

**2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled.

**3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

Question 2

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications.

![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png)

If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

Question 3

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

![11 (11393079).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6xHEexYJ8b/11.png)

So basically you don't send attachments, you send trackable links that look like attachments.

![Screenshot_12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/QN3glJ5VJy/Screenshot_12.png)

Question 4

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.
During the trial period you have all features of the PRO plan.

Check your current plan in the [Billing page](https://app.docsify.net/a/2/settings/billing)

![16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/nrIzOBJ24l/16.png)

Question 5

How Docsify's email tracking works?

Accepted Answer

**Docsify allows you to track:**

* how many times your email was opened

* how many times links were clicked

* how many times your PDF file was viewed

* how many times other attachments were downloaded

![1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png)

* what devices it was opened/clicked from

* what geolocation it was opened/clicked from
![2 (29723649811).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fSZnmpzrTZ/2.png)

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

![3 (388).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TYfpVXdmPc/3.png)

Question 6

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.
So, Docsify can show you statistics on emails sent with Docsify only.

![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Question 7

Docsify logo is grey

Accepted Answer

**It means that Docsify is disabled for this Gmail/Gsuite account**.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**.

![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Question 8

How can I disable tracking for special emails?

Accepted Answer

**You can disable and enable email tracking on a global level and for a specific email.**

**1.** When you compose an email and don't want to track it, just disable tracking in the Compose window.

![4 (446).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png)

**2.** If you want to change tracking options on a global level you should go to the "[Settings](https://app.docsify.net/a/0/settings/tracking)" and choose tracking options by default

![97ef045a.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/f8FqaEAfrp/97ef045a.png)

Question 9

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

**You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.**

![Screenshot_13.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/htTcgefcQx/Screenshot_13.png)

❗️ Docsify is email tracker for teams, so it's helping team owners to see **the true picture of users' emailing performance**.

Question 10

How to manage notifications in Docsify?

Accepted Answer

When the recipient performs any actions you receive real-time desktop push notifications. Moreover, if you missed those notifications, you get the messages from Docsify with the same information on your email.

If it's no use getting all the notifications for you, you can make a choice of what to receive or not.

![1 (121696809197).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/a0jLJaaibY/1.png)

How can we help?

Can't find the answer?

What do you think of Docsify?