Question 1

Is Docsify free?

Accepted Answer

Lots of people ask us:

* Is it free?
* What happens once Free Trial expires?

Our answer: **Docsify is 100% Free**.

For the first 14 days, you get a Free Trial with all features included to the Pro plan:
![Screenshot_3.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/iGEQDDhFUi/Screenshot_3.png)

Once your Free Trial ends you’ll get a 100% Free Plan with some limitation.

![Screenshot_2.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/G0ebiErAVF/Screenshot_2.png)

Question 2

How to Update Docsify manually?

Accepted Answer

**To get the New version of Docsify much faster we'd recommend you updating Docsify manually.**

To do this:

**1.** Go to ***chrome://extensions/***

**2.** Enable "Developer Mode"

![5 (5541834).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/sxUfHlzeFz/5.png)

**3. **Find Docsify extension

![6 (64).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/pleEEEdZAe/6.png)

**4.** Click on "Details"

![7 (747753).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/SVEAfMtG9h/7.png)

**5.** Click on "Update"

![8 (887).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Y3GfNq12L8/8.png)

**Once you update Docsify you get all new improvements and features immediately.**
![9.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/7WyY39kQxP/9.gif)

Question 3

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.
During the trial period you have all features of the PRO plan.

Check your current plan in the [Billing page](https://app.docsify.net/a/2/settings/billing)

![16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/nrIzOBJ24l/16.png)

Question 4

Does Docsify work in Gmail and G Suite only?

Accepted Answer

**Yes, Docsify works with Gmail/Gsuite interface only.**

❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)"

![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

Question 5

How can I disable tracking for special emails?

Accepted Answer

**You can disable and enable email tracking on a global level and for a specific email.**

**1.** When you compose an email and don't want to track it, just disable tracking in the Compose window.

![4 (446).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png)

**2.** If you want to change tracking options on a global level you should go to the "[Settings](https://app.docsify.net/a/0/settings/tracking)" and choose tracking options by default

![97ef045a.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/f8FqaEAfrp/97ef045a.png)

Question 6

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

**Sure, Docsify tracks every email you send to your recipients.**

![giphy (3).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dTL6psatOv/giphy%20%283%29.gif)

😕 But in some cases **the email open tracking** won't work, due to the special settings in different email providers (read more in the article [Why Just Email Open Rate Really Sucks](https://docsify.net/blog/why-just-email-open-rate-really-sucks/)). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:
* links clicks, 
* PDF files page-by-page views, 
* attachments downloads

Question 7

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.
So, Docsify can show you statistics on emails sent with Docsify only.

![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Question 8

Why Docsify's pricing is more profitable

Accepted Answer

Right now Docsify provides you with pre-set pricing bundles:

☑ **Pro Personal** (2 users included)

☑ **Pro Team 10** (10 users included)

☑ **PRO Team 25** (25 users included)

☑ **PRO Team 50** (50 users included)

![Screenshot_19.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3bnZvFey9N/Screenshot_19.png)

**Why is it cheaper?**
Take a look at the simple math.

For example:

**1 Boomerang user per year = 10 Docsify users per year = $149**

As you can see below, the new Docsify pricing is more profitable than others too:

![12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/CiRtPWXJsI/12.png)

The more users you have the less you pay)

So you can use Docsify within your whole team (or even company) and save money.

**Use cases that you may interest in:**

> ☑ If you have 3 users on your team right now, you can buy the Docsify TEAM 10 plan (for $149 per year). It’ll still be cheaper than to pay, for example, for 3 individual users, using The Right Inbox ($213 per year).  Moreover, you can keep growing your team up to 10 users without extra charges.

> ☑ If you use Docsify for yourself only, you can upgrade to the Docsify Personal plan that includes 2 users and keep using it for working and personal Gmail account for only $49 per year.

Question 9

Do you track email when my recipient forwarded it?

Accepted Answer

**Docsify doesn't show you whether your email was forwarded or not**

![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

Question 10

Docsify logo is grey

Accepted Answer

**It means that Docsify is disabled for this Gmail/Gsuite account**.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**.

![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

How can we help?

Can't find the answer?

What do you think of Docsify?