Question 1

What plan do I get during 14 days free trial?

Accepted Answer

Once you sign up:

👉 **You get 14 days of Pro plan for free**.

👉 You can invite **up to 50 users to your Docsify team**.

👉 Also, there is **no need to put your credit card data**.

![Screenshot_15.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/i1PvKQMxh4/Screenshot_15.png)

Question 2

Docsify logo is grey

Accepted Answer

**It means that Docsify is disabled for this Gmail/Gsuite account**.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**.

![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Question 3

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

![11 (11393079).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6xHEexYJ8b/11.png)

So basically you don't send attachments, you send trackable links that look like attachments.

![Screenshot_12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/QN3glJ5VJy/Screenshot_12.png)

Question 4

How to manage notifications in Docsify?

Accepted Answer

When the recipient performs any actions you receive real-time desktop push notifications. Moreover, if you missed those notifications, you get the messages from Docsify with the same information on your email.

If it's no use getting all the notifications for you, you can make a choice of what to receive or not.

![1 (121696809197).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/a0jLJaaibY/1.png)

Question 5

How to get or request an invoice?

Accepted Answer

**You can always get an invoice for each payment.**

**How to get invoice:**
* just go to the Billing page
* find an Invoice in Payment History
* click to a PDF link
* download it to your device if need be

![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png)

**If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

Question 6

Does Docsify work in Gmail and G Suite only?

Accepted Answer

**Yes, Docsify works with Gmail/Gsuite interface only.**

❗️ But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at the article 👉 "[How non-Gmail users can use Docsify](https://help.docsify.net/512754-How-can-non-gmail-users-work-with-Docsify)"

![giphy (2).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/W7ANYKyQem/giphy%20%282%29.gif)

Question 7

Docsify doesn't work when "Conversation View" in Gmail is off

Accepted Answer

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.**

![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png)

**👉 To turn the Conversation View on you should:**

**1.** go to your Gmail account

**2.** click to the "Settings"

![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png)

**3.** choose the "General" tab

**4.** enable "Conversation Mode"

![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png)

In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

Question 8

How can I disable tracking for special emails?

Accepted Answer

**You can disable and enable email tracking on a global level and for a specific email.**

**1.** When you compose an email and don't want to track it, just disable tracking in the Compose window.

![4 (446).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png)

**2.** If you want to change tracking options on a global level you should go to the "[Settings](https://app.docsify.net/a/0/settings/tracking)" and choose tracking options by default

![97ef045a.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/f8FqaEAfrp/97ef045a.png)

Question 9

How can I disable email and push notification?

Accepted Answer

If you want to enable or disable EMAIL and DESKTOP notification by default you should go to the [Admin panel](https://app.docsify.net/) and then to the Settings/Notifications.

![2 (29723649813).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/AmaTqvtPhH/2.png)

If you want to enable/disable Email and Desktop notification for one email only you can do it directly in your Gmail account:

![3 (390).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ecaX3EYxcP/3.png)

Question 10

Why Docsify's pricing is more profitable

Accepted Answer

Right now Docsify provides you with pre-set pricing bundles:

☑ **Pro Personal** (2 users included)

☑ **Pro Team 10** (10 users included)

☑ **PRO Team 25** (25 users included)

☑ **PRO Team 50** (50 users included)

![Screenshot_19.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/3bnZvFey9N/Screenshot_19.png)

**Why is it cheaper?**
Take a look at the simple math.

For example:

**1 Boomerang user per year = 10 Docsify users per year = $149**

As you can see below, the new Docsify pricing is more profitable than others too:

![12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/CiRtPWXJsI/12.png)

The more users you have the less you pay)

So you can use Docsify within your whole team (or even company) and save money.

**Use cases that you may interest in:**

> ☑ If you have 3 users on your team right now, you can buy the Docsify TEAM 10 plan (for $149 per year). It’ll still be cheaper than to pay, for example, for 3 individual users, using The Right Inbox ($213 per year).  Moreover, you can keep growing your team up to 10 users without extra charges.

> ☑ If you use Docsify for yourself only, you can upgrade to the Docsify Personal plan that includes 2 users and keep using it for working and personal Gmail account for only $49 per year.

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