Q: How to get or request an invoice?

You can always get an invoice for each payment. How to get invoice: just go to the Billing page find an Invoice in Payment History click to a PDF link download it to your device if need be https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png (Screenshot_18.png) If you want to add or change something to your invoice please contact our team on mailto:support@docsify.net and we'll help you with it.

Q: How Docsify's email tracking works?

Docsify allows you to track: how many times your email was opened how many times links were clicked how many times your PDF file was viewed how many times other attachments were downloaded https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png) what devices it was opened/clicked from what geolocation it was opened/clicked from Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Question 1

How to Update Docsify manually?

Accepted Answer

To get the New version of Docsify much faster we'd recommend you updating Docsify manually.

To do this:

1. Go to ***chrome://extensions/2. Enable "Developer Mode"

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**3. **Find Docsify extension

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4. Click on "Details"

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5. Click on "Update"

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Once you update Docsify you get all new improvements and features immediately.

Question 2

Docsify logo is grey

Accepted Answer

It means that Docsify is disabled for this Gmail/Gsuite account.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and enable Docsify.

Question 3

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.

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❗️ Docsify is email tracker for teams, so it's helping team owners to see the true picture of users' emailing performance.

Question 4

What do Branding or Corporate link mean in your Docsify Branding?

Accepted Answer

To get detailed statistics about how your recipient interacted with your PDF documents, we need to convert it into trackable links. And when you send documents with Docsify it opens as web-page with their own URL.

So branding gives you an opportunity to customize that URL.

Standard (by default) - "present.docsify.net/.."
Brand - "yourcompanyname.docsify.net/..."
Corporate - "yourcompanyname.com/..."

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Brand and Corporate URL settings are available for PRO plan only.

Question 5

How to get or request an invoice?

Accepted Answer

You can always get an invoice for each payment.

How to get invoice:

just go to the Billing page
find an Invoice in Payment History
click to a PDF link
download it to your device if need be

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png (Screenshot_18.png)

If you want to add or change something to your invoice please contact our team on mailto:support@docsify.net and we'll help you with it.

Question 6

How Docsify's email tracking works?

Accepted Answer

Docsify allows you to track:

how many times your email was opened
how many times links were clicked
how many times your PDF file was viewed
how many times other attachments were downloaded

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bew55xBwvg/1.png (1.png)

what devices it was opened/clicked from
what geolocation it was opened/clicked from

Emails are not the only things you can track using Docsify. Using the page-by-page document tracking feature you can also assess the level of engagement recipients have had with documents you have sent.

Question 7

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

Sure, Docsify tracks every email you send to your recipients.

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😕 But in some cases the email open tracking won't work, due to the special settings in different email providers (read more in the article Why Just Email Open Rate Really Sucks). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:

links clicks,
PDF files page-by-page views,
attachments downloads

Question 8

How can I disable tracking for special emails?

Accepted Answer

You can disable and enable email tracking on a global level and for a specific email.

1. When you compose an email and don't want to track it, just disable tracking in the Compose window.

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2. If you want to change tracking options on a global level you should go to the "Settings" and choose tracking options by default

Question 9

Docsify isn't displayed in Gmail

Accepted Answer

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1. 👉 Try to reload Gmail/Gsuite page.

2. 👉 If the problem is still alive, open a new browser tab and type chrome://extensions into the address bar to check whether Docsify is installed and enabled.

3. 👉 If you still have a problem, contact us to support@docsify.net

Question 10

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the pricing page