Question 1

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.

Check your current plan in the Billing page

Question 2

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

Sure, Docsify tracks every email you send to your recipients.

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😕 But in some cases the email open tracking won't work, due to the special settings in different email providers (read more in the article Why Just Email Open Rate Really Sucks). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:

links clicks,
PDF files page-by-page views,
attachments downloads

Question 3

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the pricing page

Question 4

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.

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❗️ Docsify is email tracker for teams, so it's helping team owners to see the true picture of users' emailing performance.

Question 5

How can I disable tracking for special emails?

Accepted Answer

You can disable and enable email tracking on a global level and for a specific email.

1. When you compose an email and don't want to track it, just disable tracking in the Compose window.

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2. If you want to change tracking options on a global level you should go to the "Settings" and choose tracking options by default