Question 1

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/)

![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

Question 2

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.
So, Docsify can show you statistics on emails sent with Docsify only.

![source.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MaTu6Voga1/source.gif)

Question 3

What happens at the end of my trial?

Accepted Answer

If you don't subscribe to a paid plan, you will be automatically moved to the Free plan after your 14 days of Free Trial.
During the trial period you have all features of the PRO plan.

Check your current plan in the [Billing page](https://app.docsify.net/a/2/settings/billing)

![16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/nrIzOBJ24l/16.png)

Question 4

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

**Sure, Docsify tracks every email you send to your recipients.**

![giphy (3).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dTL6psatOv/giphy%20%283%29.gif)

😕 But in some cases **the email open tracking** won't work, due to the special settings in different email providers (read more in the article [Why Just Email Open Rate Really Sucks](https://docsify.net/blog/why-just-email-open-rate-really-sucks/)). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:
* links clicks, 
* PDF files page-by-page views, 
* attachments downloads

Question 5

Do you track email when my recipient forwarded it?

Accepted Answer

**Docsify doesn't show you whether your email was forwarded or not**

![giphy (4).gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6qLFi2kZVs/giphy%20%284%29.gif)

How can we help?

Can't find the answer?

What do you think of Docsify?

What kind of tracking is included in my plan?

Can it track already sent mail and let me know if it is read?

What happens at the end of my trial?

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Do you track email when my recipient forwarded it?