Question 1

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the pricing page

Question 2

Do you track email when my recipient forwarded it?

Accepted Answer

Docsify doesn't show you whether your email was forwarded or not

Question 3

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.

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❗️ Docsify is email tracker for teams, so it's helping team owners to see the true picture of users' emailing performance.

Question 4

Can it track already sent mail and let me know if it is read?

Accepted Answer

Nope!

In order to track emails Docsify needs to insert 1x1 pixel within the emails you send. Your previous emails were sent without tracking pixel.

Question 5

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

Sure, Docsify tracks every email you send to your recipients.

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😕 But in some cases the email open tracking won't work, due to the special settings in different email providers (read more in the article Why Just Email Open Rate Really Sucks). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about: