Question 1

Docsify isn't displayed in Gmail

Accepted Answer

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png)

**1.** 👉 Try to reload Gmail/Gsuite page.

**2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled.

**3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

Question 2

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/)

![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

Question 3

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

![11 (11393079).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6xHEexYJ8b/11.png)

So basically you don't send attachments, you send trackable links that look like attachments.

![Screenshot_12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/QN3glJ5VJy/Screenshot_12.png)

Question 4

How to get or request an invoice?

Accepted Answer

**You can always get an invoice for each payment.**

**How to get invoice:**
* just go to the Billing page
* find an Invoice in Payment History
* click to a PDF link
* download it to your device if need be

![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png)

**If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

Question 5

Docsify doesn't work when "Conversation View" in Gmail is off

Accepted Answer

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.**

![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png)

**👉 To turn the Conversation View on you should:**

**1.** go to your Gmail account

**2.** click to the "Settings"

![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png)

**3.** choose the "General" tab

**4.** enable "Conversation Mode"

![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png)

In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

How can we help?

Can't find the answer?

What do you think of Docsify?

Docsify isn't displayed in Gmail

What kind of tracking is included in my plan?

Why don't I see the paperclip icon near emails I sent with attachments?

How to get or request an invoice?

Docsify doesn't work when "Conversation View" in Gmail is off