Question 1

Docsify logo is grey

Accepted Answer

**It means that Docsify is disabled for this Gmail/Gsuite account**.

To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**.

![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Question 2

How to get or request an invoice?

Accepted Answer

**You can always get an invoice for each payment.**

**How to get invoice:**
* just go to the Billing page
* find an Invoice in Payment History
* click to a PDF link
* download it to your device if need be

![Screenshot_18.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/GFskBvoa4f/Screenshot_18.png)

**If you want to add or change something to your invoice please contact our team on [mailto:support@docsify.net](mailto:support@docsify.net) and we'll help you with it.**

Question 3

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the [pricing page](https://docsify.net/pricing/)

![Screenshot_16.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/TGuWPDT7Ce/Screenshot_16.png)

Question 4

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

![11 (11393079).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/6xHEexYJ8b/11.png)

So basically you don't send attachments, you send trackable links that look like attachments.

![Screenshot_12.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/QN3glJ5VJy/Screenshot_12.png)

Question 5

How can I disable tracking for special emails?

Accepted Answer

**You can disable and enable email tracking on a global level and for a specific email.**

**1.** When you compose an email and don't want to track it, just disable tracking in the Compose window.

![4 (446).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/PaiFQRZVgZ/4.png)

**2.** If you want to change tracking options on a global level you should go to the "[Settings](https://app.docsify.net/a/0/settings/tracking)" and choose tracking options by default

![97ef045a.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/f8FqaEAfrp/97ef045a.png)

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Docsify logo is grey

How to get or request an invoice?

What kind of tracking is included in my plan?

Why don't I see the paperclip icon near emails I sent with attachments?

How can I disable tracking for special emails?