Q: How to contact Docsify team

If you need some help, please contact us: 👉 General support and technical issues - mailto:support@docsify.net 👉 Max , CEO at Docsify - mailto:ceo@docsify.net , LinkedIn , FB 👉 Natalia , CMO at Docsify - mailto:natalia@docsify.net , LinkedIn , FB PS: If you email us, track us, so you will know when any of us opened your email 😉

Q: How to use aliases with Docsify?

In order to use Docsify for the Gsuite aliases you need: 1. Create an alias: If you use Gsuite account, take a look at the article https://support.google.com/a/answer/33327?hl=en If you use other non-Gsuite providers, such as Outlook, Zoho, Yandex and so on, take a look at the article 2. Add Docsify to your Main account: Sign up on Docsify with the main Gmail account though the link https://app.docsify.net/auth/signup Install Docsify extension from Google chrome store Once you do this you will be able to use Docsify with all emails connected as aliases to your main account .

Question 1

How to set-up a Corporate URL for documents?

Accepted Answer

As you know, Docsify can track your documents and show you how much time your recipient has spent on each page of your PDF files.

To do that we convert your attachment into a tracked link with the Docsify’s URL.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/IFoWw9BIBL/111.gif (111.gif)

We have a few options to customize that URL - Branding and Corporate (take a look at the difference between them)

To make your Document corporate - WITH NO MENTION of Docsify in URL do the next things:

(If the words "CNAME record" or "DNS settings" mean nothing to you or if you do not have any experience making changes to your domain DNS records you should email your registrar/system administrator and either ask for guidance or ask them to make the changes for you. Docsify does not have access to your domain records.

Here is a sample email that you can send to your registrar:

1. Create a new record for your domain.

The Name/Host should be for example docs.yourdomain.com

2. Setup a DNS CNAME record with value custom.docsify.net in your subdomain's DNS settings.

NOTE: If you're using CloudFlare as a hosting provider, please do one more thing - click on the orange button here

3. Wait 20-25 minutes

4. Go to DNS_CHECKER

5. Enter your Domain Name, choose CNAME, and push Search

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/8jX3NtQTGJ/44.png (44.png)

👉 If you get results where CNAME is equal to custom.docsify.net , then go to step 7.

👉 If CNAME isn’t still equal to custom.docsify.net go step 6.

6. Wait for some time, and then back to step 5 again to check your DNS record.

7. Go to Docsify Admin Panel/Settings/Branding -https://app.docsify.net/a/0/settings/branding

8. Choose the "Corporate" option and enter a subdomain you’ve created

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/bF8iaLbrkU/55.png (55.png)

9. Click “SAVE”

Question 2

How to Uninstall Docsify?

Accepted Answer

It’s sad to see that you want to stop using Docsify 😢…

But if you want to do it please follow these steps to uninstall Docsify from your Chrome:

👉 Visit Chrome Extensions chrome://extensions/
👉 Find Docsify
👉 Remove it

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/a8ck9fZvao/Screenshot_2.png (Screenshot_2 (4).png)

I want to draw your attention that Docsify is a tool that consists of 2 parts:

1. app.docsify.net - it's your web account (admin panel with settings and dashboard).

2. Chrome extension - it is an addon that allows you to send tracked emails directly from your Gmail account.

So if you delete your extension you just lose an opportunity to track your new emails in Gmail.

You still have Docsify web account. So don't worry if you keep getting notifications when someone interacts with your old emails (emails that you sent with Docsify in the past).

❗️ If you had any issues please contact us at mailto:support@docsify.net.

❗️❗️ If you want to totally delete your account - write to us at mailto:support@docsify.net with “Delete account” in Subject Line

Question 3

How to contact Docsify team

Accepted Answer

If you need some help, please contact us:

PS: If you email us, track us, so you will know when any of us opened your email 😉

Question 4

How to use aliases with Docsify?

Accepted Answer

In order to use Docsify for the Gsuite aliases you need:

1. Create an alias:

If you use Gsuite account, take a look at the article https://support.google.com/a/answer/33327?hl=en
If you use other non-Gsuite providers, such as Outlook, Zoho, Yandex and so on, take a look at the article

2. Add Docsify to your Main account:

Sign up on Docsify with the main Gmail account though the link https://app.docsify.net/auth/signup
Install Docsify extension from Google chrome store
Once you do this you will be able to use Docsify with all emails connected as aliases to your main account.

Question 5

First 5 steps to start getting value from Docsify after installing

Accepted Answer

Docsify supercharges your Gmail/Gsuite with lots of new opportunities and statistics. And now we gonna share with you Top 5 steps to start getting value from Docsify.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/ZUCDIDc0fy/tenor.gif (tenor.gif)

Step #1

Once something happens with your email and content in it you’ll get detailed statistics directly in Gmail. (Note: Docsify tracks not only open but also link clicks and attachment views).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fAdVjqwe5c/Tracking.gif (Tracking.gif)

Step #2Manage your Notifications about recipients activity

Once your recipients do any actions we alert you about it via email and desktop push notifications. Our recommendation is to set notifications due to your needs in Settings

Step #3Invite your co-workers to your Docsify account and get access to their email productivity statistics.

Using team analytics you can measure the team productivity over a particular period. You can see each employee's email productivity statistics to analyze the quality of their work in the outbound communication

Step #4Set up your custom domain to avoid spam filters.

If you use links in your emails, you may know that their domain’s reputation plays a vital role in email deliverability.

So if you use any email tracking tool, you should use a custom domain for links if you want your emails to avoid the recipient's spam folder and go straight to their inbox. You can exclude this negative impact on the deliverability of your tracking emails if you set up your custom tracking domain. Learn how to do it.

Step #5Create your first Text Shortcuts and forget about Copy Pasting.

You can create a template and use it in Gmail by typing the shortcut and pushing TAB key on the keyboard. Create your first template&shortcut in the Docsify Admin Panel

Question 6

How to test Docsify by your own?

Accepted Answer

Tracking accuracy is one of the advantages of Docsify comparing to alternatives (If you still haven’t seen our article about why just email-open tracking suck, take a look at it).

Not just because Docsify provides deep tracking, but also because we made lots of things to prevent spoiling statistics by your own opens and clicks as a sender.

1. Check, whether you installed Docsify Chrome Extension, if not, just install it

2. Check, whether you have Docsify icon above the settings button in Gmail interface. If not, check the #1 point, or disable other Chrome extensions that make an impact on Gmail interface (other email trackers for Gmail).

3. Compose your first email, add a test attachment (PDF) and insert a link

4. Send it to ANOTHER email ID (email address).

5. Open this email as a receiver from that ANOTHER email id, from another device and another Wi-Fi network (for example, from a mobile device and mobile Internet)

6. Click a link and open a PDF.

7. Close PDF.

8. Go to your main email account that you have used to send a test email, go to Sent Mail and click on Green Docsify icon.

PS. If you had any issues while testing Docsify, or the tracking wasn’t accurate, please contact us at mailto:support@docsify.net.

Question 7

How to track PDF attachments with Docsify?

Accepted Answer

Docsify ISN’T Only email tracking that shows who opened your email and when, but also you can see how much time your recipient has spent on each page of your PDF file.

How does Docsify track document?

You Attach a document using Docsify’s attach button
We convert that document to the tracked link (URL)
It’s opened through “present.docsify.net/…” (or your custom domain - How to make a Custom Domain for Documents)
Once a recipient closes a Document and we show you statistics

For example:

**Please NOTE: **We put attachments within the Text Body, so your recipients won’t lose these tracked attachments.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/IAZj1KcJKY/5.gif (5.gif)

To get detailed statistics just click on Green Statistics Icon in Sent Folder and click on Documents icon:

Question 8

How can non-gmail users work with Docsify?

Accepted Answer

You're not using Gmail or G Suite but still want to get the value using Docsify.

This is a quick guide for you.

(Here we'll use an Outlook email account as an example, but you may use this guide for any other email provider: Zoho, Hotmail, Yandex, and so on.)

Step #1Create a new Gmail account. For example - "name.yourcompanyname@gmail.com." Don't worry it's free.

Step #2

Step #3

Step #4

Please use a Google search if you need to find this data. For example, for Outlook you can find this data here.

Step #5

Step #6

And choose your Outlook email as default.

Step #7

Step #8

And choose your Gmail account.

That's it.

Question 9

How to set-up a custom domain for tracking emails and links?

Accepted Answer

Docsify tracks your email and links and shows you when your emails were opened and links were clicked.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/zeojEDueDJ/2.png (2 (29723649812).png)

To track your emails we need to:

Put 1x1 invisible pixel in Email
Convert your link into trackable one

Both pixel and the trackable link is connected to Docsify (the URL is content.docsify.net/pixel/….)

But you can make this URL totally custom for example - pxl.yourcompanyname.com.

As a result, you will get:

Better deliverability
Won’t be trapped as a Spammer due to the standard URL
Your recipients won’t know that you track them with Docsify

To do that and then check the Custom Domain with these steps:

(If the words "CNAME record" or "DNS settings" mean nothing to you or if you do not have any experience making changes to your domain DNS records you should email your registrar/system administrator and either ask for guidance or ask them to make the changes for you. Docsify does not have access to your domain records.

Here is a sample email that you can send to your registrar:

1. Create a new record for your domain. The Name/Host should be for example track.yourdomain.com

2. Setup a DNS CNAME record with value tracking.docsify.net in your subdomain's DNS settings

3. Wait 20-25 minutes

4. Go to DNS_CHECKER

5. Enter your Domain Name, choose CNAME, and push Search

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/Kk7aLki7cN/3.png (3 (389).png)

If you get results where CNAME is equal to tracking.docsify.net, then go to step 7.

If CNAME isn’t still equal to tracking.docsify.net go step 6.

6. Wait for some time, and then back to step 5 again.

7. Go to Docsify Admin Panel/Settings/Tracking - https://app.docsify.net/a/0/settings/tracking

8. Put there a subdomain you’ve created

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/dVnh8J5bhB/4.png (4 (445).png)

9. Click “SAVE”

Question 10

Docsify isn't displayed in Gmail

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png (Screenshot_8.png)

1. 👉 Try to reload Gmail/Gsuite page.

2. 👉 If the problem is still alive, open a new browser tab and type chrome://extensions into the address bar to check whether Docsify is installed and enabled.

3. 👉 If you still have a problem, contact us to support@docsify.net

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