**Right now, Docisfy works when your "Conversation View" in Gmail is ON.** ![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png) **👉 To turn the Conversation View on you should:** **1.** go to your Gmail account **2.** click to the "Settings" ![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png) **3.** choose the "General" tab **4.** enable "Conversation Mode" ![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png) In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

**Right now, Docisfy works when your "Conversation View" in Gmail is ON.** ![Screenshot_11 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/9gjQUHjDfF/Screenshot_11.png) **👉 To turn the Conversation View on you should:** **1.** go to your Gmail account **2.** click to the "Settings" ![Screenshot_4 (1).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/POkrS4nNPf/Screenshot_4.png) **3.** choose the "General" tab **4.** enable "Conversation Mode" ![Screenshot_5.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/MLXvcVeRlI/Screenshot_5.png) In future, we're going to let you use Docsify with ON and OFF conversation view mode 💚.

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png) **1.** 👉 Try to reload Gmail/Gsuite page. **2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled. **3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

![Screenshot_8.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/4ncelzIuhn/Screenshot_8.png) **1.** 👉 Try to reload Gmail/Gsuite page. **2.** 👉 If the problem is still alive, open a new browser tab and type ***chrome://extensions*** into the address bar to check whether Docsify is installed and enabled. **3.** 👉 If you still have a problem, contact us to ***support@docsify.net***

**It means that Docsify is disabled for this Gmail/Gsuite account**. To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**. ![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

**It means that Docsify is disabled for this Gmail/Gsuite account**. To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and **enable Docsify**. ![Screenshot_9.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/GLQDKLa8wd/resources/fCE6DUM4cO/Screenshot_9.png)

Troubleshooting - Categories

Docsify doesn't work when "Conversation View" in Gmail is off

Docsify isn't displayed in Gmail

Docsify logo is grey

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Docsify doesn't work when "Conversation View" in Gmail is off

Docsify isn't displayed in Gmail

Docsify logo is grey