How to set-up a custom domain for tracking emails and links?

Docsify tracks your email and links and shows you when your emails were opened and links were clicked.

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To track your emails we need to:

  • Put 1x1 invisible pixel in Email

  • Convert your link into trackable one

Both pixel and the trackable link is connected to Docsify (the URL is content.docsify.net/pixel/….)

But you can make this URL totally custom for example - pxl.yourcompanyname.com.

As a result, you will get:

  • Better deliverability

  • Won’t be trapped as a Spammer due to the standard URL

  • Your recipients won’t know that you track them with Docsify

To do that and then check the Custom Domain with these steps:

(If the words "CNAME record" or "DNS settings" mean nothing to you or if you do not have any experience making changes to your domain DNS records you should email your registrar/system administrator and either ask for guidance or ask them to make the changes for you. Docsify does not have access to your domain records.

Here is a sample email that you can send to your registrar: "I need to create a CNAME record for {your subdomain name} and point it to tracking.docsify.net. Can you either set this up for me or provide me with instructions on how to make the necessary changes? Note that I want to keep using you as my domain registrar. I am not requesting a transfer and do not have new name servers")*

1. Create a new record for your domain. The Name/Host should be for example track.yourdomain.com

2. Setup a DNS CNAME record with value tracking.docsify.net in your subdomain's DNS settings

3. Wait 20-25 minutes

4. Go to DNS_CHECKER

5. Enter your Domain Name, choose CNAME, and push Search

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If you get results where CNAME is equal to tracking.docsify.net, then go to step 7.

If CNAME isn’t still equal to tracking.docsify.net go step 6.

6. Wait for some time, and then back to step 5 again.

7. Go to Docsify Admin Panel/Settings/Tracking - https://app.docsify.net/a/0/settings/tracking

8. Put there a subdomain you’ve created

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9. Click “SAVE”

Last updated on 9th June 2020
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