Q: How to contact Docsify team

If you need some help, please contact us: 👉 General support and technical issues - mailto:support@docsify.net 👉 Max , CEO at Docsify - mailto:ceo@docsify.net , LinkedIn , FB 👉 Natalia , CMO at Docsify - mailto:natalia@docsify.net , LinkedIn , FB PS: If you email us, track us, so you will know when any of us opened your email 😉

Q: What plan do I get during 14 days free trial?

Once you sign up: 👉 You get 14 days of Pro plan for free . 👉 You can invite up to 50 users to your Docsify team . 👉 Also, there is no need to put your credit card data .

Question 1

How can I disable tracking for special emails?

Accepted Answer

You can disable and enable email tracking on a global level and for a specific email.

1. When you compose an email and don't want to track it, just disable tracking in the Compose window.

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2. If you want to change tracking options on a global level you should go to the "Settings" and choose tracking options by default

Question 2

Can Docsify track emails that were sent from my gmail account to the other email providers (for example Outlook, Spark etc.)?

Accepted Answer

Sure, Docsify tracks every email you send to your recipients.

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😕 But in some cases the email open tracking won't work, due to the special settings in different email providers (read more in the article Why Just Email Open Rate Really Sucks). All email tracking tools will work in the same way.

😊 But don't worry, despite your recipients use different email providers you'll always get information about:

links clicks,
PDF files page-by-page views,
attachments downloads

Question 3

How to contact Docsify team

Accepted Answer

If you need some help, please contact us:

PS: If you email us, track us, so you will know when any of us opened your email 😉

Question 4

How to Uninstall Docsify?

Accepted Answer

It’s sad to see that you want to stop using Docsify 😢…

But if you want to do it please follow these steps to uninstall Docsify from your Chrome:

👉 Visit Chrome Extensions chrome://extensions/
👉 Find Docsify
👉 Remove it

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I want to draw your attention that Docsify is a tool that consists of 2 parts:

1. app.docsify.net - it's your web account (admin panel with settings and dashboard).

2. Chrome extension - it is an addon that allows you to send tracked emails directly from your Gmail account.

So if you delete your extension you just lose an opportunity to track your new emails in Gmail.

You still have Docsify web account. So don't worry if you keep getting notifications when someone interacts with your old emails (emails that you sent with Docsify in the past).

❗️ If you had any issues please contact us at mailto:support@docsify.net.

❗️❗️ If you want to totally delete your account - write to us at mailto:support@docsify.net with “Delete account” in Subject Line

Question 5

How to Update Docsify manually?

Accepted Answer

To get the New version of Docsify much faster we'd recommend you updating Docsify manually.

To do this:

1. Go to ***chrome://extensions/2. Enable "Developer Mode"

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**3. **Find Docsify extension

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4. Click on "Details"

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5. Click on "Update"

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Once you update Docsify you get all new improvements and features immediately.

Question 6

Can I delete emails from the dashboard?

Accepted Answer

Right now, the Dashboard shows all emails that you have been sent using Docsify.

You CAN’T delete emails from the Dashboard because it can affect general tracking statistics.

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❗️ Docsify is email tracker for teams, so it's helping team owners to see the true picture of users' emailing performance.

Question 7

Why don't I see the paperclip icon near emails I sent with attachments?

Accepted Answer

To show you how much time has your recipient spent on each page of the PDF document you sent, we convert your documents into trackable links.

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So basically you don't send attachments, you send trackable links that look like attachments.

Question 8

What plan do I get during 14 days free trial?

Accepted Answer

Once you sign up:

👉 You get 14 days of Pro plan for free.

👉 You can invite up to 50 users to your Docsify team.

👉 Also, there is no need to put your credit card data.

Question 9

What kind of tracking is included in my plan?

Accepted Answer

It depends on your current plan.

You can compare Docsify plans on the pricing page

Question 10

How can non-gmail users work with Docsify?

Accepted Answer

You're not using Gmail or G Suite but still want to get the value using Docsify.

This is a quick guide for you.

(Here we'll use an Outlook email account as an example, but you may use this guide for any other email provider: Zoho, Hotmail, Yandex, and so on.)

Step #1Create a new Gmail account. For example - "name.yourcompanyname@gmail.com." Don't worry it's free.

Step #2

Step #3

Step #4

Please use a Google search if you need to find this data. For example, for Outlook you can find this data here.

Step #5

Step #6

And choose your Outlook email as default.

Step #7

Step #8

And choose your Gmail account.

That's it.