Troubleshooting

The issue with false email open notifications is resolved

Hey friends! Google made an update with their Chrome and as a result, it affected all email trackers. You may notice that if you open the conversation Docsify shows you that your recipient opened it. While we're working on a permanent solution, you can fix this by yourself in 30 seconds: 1- Put chrome://flags/#network-service in URL 2- In the Enable network service option, choose “Disabled” from the dropdown menu. 3- At the bottom of the page click the “Relaunch Now” button. Your browser wil...

Docsify doesn't work when "Conversation View" in Gmail is off

Right now, Docisfy works when your "Conversation View" in Gmail is ON. To do it, go to Gmail Settings - General - Conversation Mode. In future, we're going to let you work with Docsify with ON and OFF mode. Still, have a problem, contact us on support@docsify.net

How to understand that you have an extensions conflict?

There might be a situation when Docsify works incorrectly because of the third-part extension that you use. Extensions that may influence your work more often track email. We always do out best to help you with this. If you face such a conflict, contact us on support@docsify.net

I see the crossed out tracking icons in the Sent Mail

If you see the crossed out tracking icon : It means that that email was sent without Docsify, and you won't get the statistics. To avoid it for next emails: - Reload the Gmail page - Still have a problem? Open up a new browser tab and type chrome://extensionsinto the address bar to check whether Docsify is installed and enabled. 3. Still have a problem? Click on the Docsify Logo which is above Settings and enable Docsify. 4. Still have a problem? Chec...

Docsify logo in Gmail (above the Settings button) is grey

It means that Docsify is disabled for this Gmail/Gsuite account. To use Docsify with this Gmail/Gsuite account just click on this Grey Logo and enable Docsify. Still have a problem, contact us on support@docsify.net

Docsify isn't displayed in Gmail

1. Try to reload Gmail/Gsuite page. 2. If the problem is still alive, open up a new browser tab and type chrome://extensions (chrome://extensions/) into the address bar to check whether Docsify is installed and enabled. 3. Still have a problem, contact us on support@docsify.net (mailto:support@docsify.net)