I see the crossed out tracking icons in the Sent Mail

If you see the crossed out tracking icon :

 

It means that that email was sent without Docsify, and you won't get the statistics.

 

To avoid it for next emails:

  1. Reload the Gmail page

  2. Still have a problem? Open up a new browser tab and type chrome://extensionsinto the address bar to check whether Docsify is installed and enabled.

 

 

3. Still have a problem? Click on the Docsify Logo which is above Settings and enable Docsify.

 

 

4. Still have a problem? Check whether the green icon in Compose is enabled.

 

 

5. Still have a problem? Contact us on support@docsify.net