General

How to enable Push / Pop up notifications for Windows?

Windows released a new update and it changed the way Push/ Pop-up Chrome notifications work. Now by default notifications are disabled. It means that you won’t be able to get Instant Push Notifications from Docsify about who opened your emails (or clicked links or viewed attachments) and when. Check Notification in Windows Settings 1- First, we need to go to Notifications & actions window. And there are 2 ways to go to that window. a) Hit the Start button, then select Settings > Sys...

Why native attachments are lost after I Undo email?

Why native attachments are lost after I Undo email? As you may notice Docsify lets you attach documents and files in 2 ways. One is a native way (Gmail’s feature) but the second one lets you track who opened your attachments and how much time did they spent on. They both work well! But due to the technical challenges when you click “UNDO” native attachments are lost, so please add attachments again. PS - It doesn’t happen to Tracked Attachments :) Also, take a look at our quick ar...

How to get special offer for big team (10+ users)?

You need to: - Track opens & link clicks & attachment views? - Or schedule emails to be sent later? - Or supercharge your Gmail/Gsuite to be more productive? - And you want to make your team (10+ users) productive too? Then, we have a suuuuuper special offer for you: - Nice discount (depends on how many users do you have) - Priority in support - Extra things If you’re interested - email us at ceo@docsify.net with the subject line “Team 10...

Contact Docsify team

Please if you need some help contact us: - General support and technical issues - support@docsify.net - Max, CEO at Docsify - ceo@docsify.net , LinkedIn (https://www.linkedin.com/in/maksymmakarenko/), FB (https://www.facebook.com/makarenkom?fb_dtsg_ag=Adz9w3Y_KkIzSUGOL70VV_wJaq1n7uXf28LL6z0jaBNVMw%3AAdzY_c8uSZZgM7Q0uL9gWYC8c67x_8d1NcjTh7ofxKViWg) - Natalia, CMO at Docsify - natalia@docsify.net , LinkedIn (https://www.linkedin.com/in/natalia-tarasova-6a902636/), FB (https://www...

How to Uninstall Docsify?

It’s sad to see that you want to stop using Docsify … but if you want it - here are steps to uninstall Docsify from your Chrome: - Visit Chrome Extensions chrome://extensions/ - Find Docsify - Remove it - Visit this page https://security.google.com/settings/security/permissions - Find Docsify and click on the 'Revoke access' button - Confirm if you really want to revoke access to Docsify - If you had any issues please contact us at support@docsify.net (http:/...

How to Update Docsify manually?

Friend, our primary goal is to make Docsify better for you and make you happy with our app. And to reach this goal we fairly often make updates of Docsify which: - Improve current functionality - Add new features and opportunities - Fix bugs To get the New version of Docsify much faster we'd recommend you updating Docsify manually. To do this: 1. Go to chrome://extensions/ 2. Enable "Developer Mode" 3. Find Docsify extension 3- Click on "Details" ...

Can I delete emails from the dashboard?

Right now, the Dashboard shows your sent emails that have been sent using Docsify and the status on these emails. And right now - you CAN’T delete emails from the Dashboard. Also take a look at our quick articles: - How can I enable and disable tracking emails? (https://help.docsify.net/640549-How-can-I-disable-tracking-for-special-emails) PS: Join our Docsify Family FB group (https://www.facebook.com/groups/docsify/?ref=br_rs) (for users only)

Why don't I see the paperclip icon in sent attachments (documents)?

To show you how much time has your recipient spent on each page of the document you sent, we convert your documents into trackable links. So basically you don't send attachments, you send trackable links which look like attachments.

How to turn off the "Sent by Docsify"?

It's for Free plan users only. Just upgrade to Pro or Growth and you will be free out of "Sent by Docsify" To upgrade to Pro or Growth plan - visit billing (https://app.docsify.net/settings/billing/upgrade) page and choose what works better for you.

Does this app only work with Gmail and Gsuite?

Yes, right now Docsify works with Gmail/Gsuite interface only. But you still can use Docsify for tracking your emails going from non-Gmail accounts, Please take a look at our quick article - How non-Gmail users can use Docsify? Also take a look at our quick articles - How to Install Docsify? (https://help.docsify.net/getting-started-install-and-first-use/how-to-install-docsify) - How to test Docsify (https://help.docsify.net/getting-started-install-and-first-use/how-to-test-d...